题目内容
You needn't to make room-to-room calls by means of goingthe hotel operator.
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Most telephone operators1 modern hotels speak fluent English and pronounce words clearly. In fact,2English well is a requirement for all telephone operators in large hotels nowadays. Telephone operators are also well-informed3everything in their city. They are ready4answer any question from tourists, ranging from sightseeing, shopping and entertainmenttransportation.
Decide if the following statements are true (T) or false (F).Checking in is a very complicated task.
Decide if the following statements are true (T) or false (F).According to housekeeping procedures, check-out rooms are always cleaned first so that they can get ready for sale.
Decide if the following statements are true (T) or false (F).Telephone operators need a clear, friendly voice, the tone of which indicates courtesy, patience and cheerfulness.
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