39. To earn customers' trust in your services, you are advised to ______
A) praise your employees in front of them
B) thank them for doing business with you
C) teach your employees how to serve them
D) treat them as your valued customers
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40. The passage is mainly about ______________
A) the importance of customers' trust
B) the expectations of new employees
C)popular approaches of staff training
D) common strategies of good bosses
1.一种学习对另一种学习的影响,或习得的经验对完成其他活动的影响是( )。
A. 定势智慧技能
B. 迁移认知策略
C. 前摄抑制动作技能
D. 倒摄抑制言语信息
2.“举一反三”、“闻一知十” 等都属于( )。
A. 同化性迁移
B. 顺应性迁移
C. 重组性迁移
D. 逆向迁移
4.经验类化说强调下列哪种因素在学习迁移中的作用( )。
A. 心理官能的发展
B. 两种任务的共同要素
C. 概括化的原理
D. 对各要素间关系的理解
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