超星 - 2020年12月 Task 1

单选题

Task 1As a boss,you want to do your best to run your organization effectively. If you do your job well,thenyour employees will do their jobs well, too.Here are several common strategies used by good bosses.1.Realize that management succeeds via the efforts of the workers. I's true you're in charge,but itdoesn't mean you deserve all the credit for the work being done. Your staff is responsible for the bulk of thework.2.Assign responsibility and then trust your people.Once you've trained someone to handle a task,allowhim or her to handle it without interference. Different people have different approaches,and someone else'sway of doing something may be just as efficient as the way you would do it.3.Deal with any problems quickly and directly. When you see a problem, deal with it quickly and don'tnag (不停地责备） your people about it later.4. Tell your staff how much you appreciate them-in front of customers if possible. Never hesitate topraise your employees and thank them for their excellent service-if customers are there, let them know howyou value your people. The customers will have more faith in the services your business provides.5. Show your appreciation by doing things for them. They go the extra mile for you when you dosomething nice for them.36. The writer believes that the credit for the work being done should go to__________.

A) the proper management
B) the efficiency of the workers
C) both the boss and his staff
D) the excellent business planning

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单选题

37. When assigning a certain task to an employee, the boss should _____________.

A) tell the employee how to do it
B) ask the employee to do it efficiently
C) have faith in the employee
D) help the employee do it well

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单选题

38. What should a good boss do when he sees a problem?

A)Discuss it with his staff.
B) Address the problem at once.
C) Ask an expert for advice.
D) Ask an employee to deal with it.

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39. To earn customers' trust in your services, you are advised to ______

A) praise your employees in front of them
B) thank them for doing business with you
C) teach your employees how to serve them
D) treat them as your valued customers

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单选题

40. The passage is mainly about ______________

A) the importance of customers' trust
B) the expectations of new employees
C)popular approaches of staff training
D) common strategies of good bosses

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