题目内容
The task of a customer service representative is mainly about dealing with complaints.
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In order to keep good relations with customers, sometimes you can make a promise first although you know you may not fulfill it later.
Sometimes a customer service representative can ignore unreasonable complaints.
A customer service representative should be given authority to make some small decisions which will make customers pleased.
可以为按钮响应的指定多个快捷键，它们之间以()分隔。
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