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13. Many people who had worked for the company exposed its dishonest practices and felt happy that the young customers got their money back.

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14. Twenty-nine people were contacted by the OFT concerning partial refunds they could receive.

15. The OFT made an investigation for more than a year with a focus on the terms of the company’s contracts.

16. Despite some customers’ complaints, the company claimed that almost all of their customers were satisfied with their work and travel arrangements

17.The company would not cooperate with the OFT until it was told that its name would appear on a warning list for the public.