Keep calling the guest sir/madam even though you know his/her name.
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Most foreign guests have a good opinion of China's silk fabrics.
A. 对
B. 错
After opening the door for guest on his first arrival, the bellman or the room attendant should precede the guest into the room.
A. 对
B. 错
What is turn-down service?
A. to turn on some lights
B. to draw the curains close
C. to take away the bed cover
D. to change linens
E. to prepare the bed
F. to clean the bathroom
G. to empty the dustbin
H. to replace the toilet needs
I. to fulfill the guests' reasonable and feasible requests
以下需求是由外在刺激引起的是
A. 寒冷唤起人们对防寒服的需求
B. 饥饿唤起人们对食品的需求
C. 奔波唤起人们对购房的需求
D. 朋友的分享唤起人们购买的需求
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