A well-planned agenda, posted ground rules, using a bin and ______ are the four most important keys to running the effective meetings（）
A. a minute
B. a summary
C. an introduction
D. the meeting leader
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_____ is a written record to be kept for future reference（）
A summary
B. An agenda
C. A recorder
D. A minute
When making preparations for a business call, which of the following is not right（）
A. Review written material first
B. Make a list of all the possible questions and answers
C. Be clear about what information you need
D. Pick up the phone immediately in case that you forget
During the business call, if you are not so sure about the information, you can say the following sentences except__（）
A. “I believe I am right.”
B. “I didn’t catch your name. Would you please spell it”
C. “Could you spell that, please”
D. “I’d like you to repeat that number, please.”
You can end a business call by using the following expressions except_（）
A. Sorry, I must ring off now. I’ve got a call on the other line
B. I look forward to meeting you/ hearing from you soon
C. I think that’s all, bye then
D. The phone is out of order
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