What is the secret of a strong brand like Starbucks?
A. safety
B. freedom
C. serving people
D. loyalty
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What is the secret of a strong brand like Volvo?
A. safety
B. freedom
C. serving people
D. loyalty
What is the secret of a strong brand like Harley-Davidson?
A. safety
B. freedom
C. serving people
D. loyalty
What is the common secret for strong brands?
A. safety
B. freedom
C. serving people
D. focus
Which one of the following is NOT the good example of asking for clarification politely?
A. “Am I right in thinking that what you’re meaning by that is…”
B. “I’m not sure that I agree with that…”
C. “I think I need more information because I’m not fully understanding the part that you were saying about…”
D. “I don’t think I fully understand what you were saying about… Could you tell me a bit more?”
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