题目内容
听力原文：M: Who do you think will service people better？
W: Should be those people who appear friendly in a job interview.
M: Not necessarily, just as it's false to think that talkative people make better sales representatives than quieter, more thoughtful people.
W: But being friendly is very important to being a better service person.
M: You know in an employment interview, many people can be whomever they think you want for the job. Even if you've hired many, many people, you can be fooled. A true service personality is not something you can directly observe or quickly detect.
W: Then, who should be the people that you will hire？
M: Not all customer service jobs are the same. Someone at a discount store may share some characteristics with a man in a special service unit of a firm that constructs nuclear power plants. But people in both jobs will likely have distinct characteristics that make them ideally suited for one or the other position.
W: Then what kind of personality will be suited to a particular job？
M: Well, first you need to understand what the job truly requires.
W: How do you do that？
M: You analyze the job. Determine the fundamental skills it takes to perform. it well.
W: What are some of these skills？
M: Such skills include: analytic, creative, computational, interpersonal, project management, conflict resolution, negotiating, and time management.
W: You mean I can identify some skills？
M: Yes. If you assign yourself the task, you can probably identify many of the true skills that lie within a particular job.
W: What is the advantage of it？
M: When you match a job's skill characteristics to a person, you vastly increase the chances for a successful hire.
(20)
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听力原文： Federal Express is a private airline service which expands the Postal Service in the United States. It is the only U. S. airline specializing in the transportation of small packages--35 kilos or less.
Federal Express links 130 major U. S. cities and 10,000 surrounding communities. An urgent package picked up in one part of the country this afternoon can be delivered to any other part of the country tomorrow morning. All of the Federal Express jets fly into the International Airport at Memphis, Tennessee, because it is located in the center of the United States.
The sorting facility for Federal Express is called "The Hub." Every night, from about 12 midnight to 3 a. m. , the packages are gathered and sorted into shipments for specific destinations. The main labor force is comprised of students working part-time.
Since Federal Express started business in 1971, it has flown millions of air kilometers without failure. In the space of one hour, 39 jets will take off to destinations all across the United States.
(33)
A．Because the old one could not transfer signals clearly.B．Because the old one could o
【C4】
In recent years, more and more foreigners are involved in the teaching programs of the United States. Both of the advantages and the disadvantages【C1】______using faculty from foreign countries【C2】______teaching positions have to be【C3】______, of course. It can be said that foreign【C4】______that makes the faculty member from abroad an asset also【C5】______problems of adjustment, both for the university and for the individual.
The foreign research scholar usually isolates【C6】______in the laboratory as a means of protection;【C7】______, what he needs is to be fitted【C8】______a highly organized university system quite different from【C9】______at home. He is faced in his daily work【C10】______differences in philosophy, arrangements of courses and methods of teaching. Both the visiting professor and his students【C11】______background in each other's cultures. Some【C12】______of what is already in the minds of American students is【C13】______by the foreign professor. While helping him to【C14】______himself to his new environment, the university must also【C15】______certain adjustments in order to【C16】______full advantage of what the newcomer can【C17】______. It isn't always known how to make【C18】______use of foreign faculty, especially at smaller colleges. This is thought to be a【C19】______where further study is called【C20】______. The findings of such a study will be of value to colleges and universities with foreign faculty.
【C1】
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