__________ is a process that companies and other organizations use to determine performance requirements and the knowledge, abilities and skills that their employees need to achieve the requirements.
A. Training needs assessment
B. Training implementation
C. Training evaluation
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Which of the following can be good ways to improve your listening skills?
A. Staring at the speaker
B. Crossing your arms while listening
C. Summarizing what the speaker has been saying
When you give reasons for something, you may say ________.
A. It's great because ...
B. One advantage is that ...
C. One argument against that idea is ...
When you give reasons against something, you may say ________.
A. One big disadvantage with that is ...
B. The other thing (reason) is that ...
C. The problem is that ...
Which of the following can be the key benefits of being an active listener?
A. Performing your job well
Building good relationships with your coworkers and boss
C. Responding to clients' or customers' needs and resolve their problems
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