While receiving visitors, a receptionist should first find out___()
A. what the visitor’s name is
B. which company the visitor works for
C. whether the visitor has an appointment
D. what the visitor’s purpose of coming
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If there is no flight or ticket available in your request, you can ask for other choices by saying “_”()
A. Do you have more tickets
B. (Are there) any alternatives
Can you arrange a new flight
D. I’m sorry to hear that
First impressions can help to do the following things except_____()
A. build a friendly relationship
B. set a positive tone for the entire business experience
C. guarantee the success of the business
D. establish a good image of your company
The first step in planning a business trip is to______()
A. get ready for your luggage
B. make a detailed appointment schedule
C. make sure that the trip is necessary
D. make most of your itinerary
The following statements are usually related to language competence except_()
A. speaks and writes clearly and effectively
B. listens to others, correctly interprets messages from others and responds appropriately
C. asks questions to clarify, and exhibits interest in having two-way communication
D. makes better decisions and judgments in complex situations