Whatwouldyousaytoaguestwhohasbeenupset?
A.I’msosorryyouhavebeentroubled.
B.I’msorrytohavekeptyouwaiting.
C.Don’tworryaboutit.
D.Leaveittome.
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Shouldyoublamesomeoneelsewhenaguestcomplains?Whatwordsareappropriate?
A.Oh,itismostunusualforthatwaitresstobesocareless.
B.I’msosorry; itmusthavebeenamistakeinthebill.
C.It’snotmyfault.
D.Ididn’thandlethis.
Wouldyougiveexcuseswhenansweringtheguest’scomplaint?Whatcommentsare appropriate?
A.Thankyouforpointingoutthisproblem.
B.Iwillinvestigateimmediately.
C.Iwilltellthemanagerwhyyouhavenothadourusualgoodservice.
D.Wearelookingforwardtoseeingyou.
We do apologize for?
A．my falts
B．the damage
C．the inconvenience
D．any mistakes
For the author, what is a professional choice of experience London?
A. Go on foot
By bike
C. take a Taxi
D. take a bus
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