题目内容

病梅馆记
龚自珍
江宁之龙蟠，苏州之邓尉，杭州之西溪，皆产梅。或日：“梅以曲为美，直则无姿；以欹为美，正则无景；以疏为关，密则无态。”固也。此文人画士心知其意，未可明诏大号以绳天下之梅也；又不可以使天下之民斫直，删密，锄正，以夭梅病梅为业以求钱也。梅之欹之疏之曲，又非蠢蠢求钱之民能以其智力为也。有以文人画士孤癖之隐明告鬻梅者，斫其正，养其旁条，删其密，夭其稚枝，锄其直，遏其生气，以求重价：而江浙之梅皆病。文人画士之祸之烈至此哉!
予购三百盆，皆病者，无一完者。既泣之三日，乃誓疗之：纵之顺之，毁其盆，悉埋于地，解其棕缚；以五年为期，必复之全之。予本非文人画士，甘受诟厉，辟病梅之馆以贮之。
呜呼!安得使予多暇日，又多闲田，以广贮江宁、杭州、苏州之病梅，穷予生之光阴以疗梅也哉!
具体分析本文是怎样运用托物言志的手法来表达思想感情的。

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A：你好!我叫张明，我在外语系学习。你学的是什么专业？
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什么时候进行软件项目的估计？一般我们认为，软件项目估计只在项目启动前工作，其实在整个软件开发和维护都有估计活动。当然，具体估计时间随着估计的方法和估计的对象不同会有区别。我们认为软件规模估计和软件规模度量不同，软件规模估计是在软件工作产品没有完成之前的估计，而度量活动应在软件工作产品完成之后进行。
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Resellers must communicate with their technical support outsourcers on a regular basis in

？Look at the statements below and at the five extracts from an article about Web hosting provider,its reseller and outsourcing.
？Which article (A, B, C, D or E) does each statement 1—8 refer to？
？For each statement 1—8, mark one letter (A, B, C, D or E) on your Answer Sheet.
？You will need to use some of these letters more than once.
A
Quality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that the majority of a reseller's clients come from this constituency, support must be a central tenant of a vendor's offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied client base that does not obtain timely responses to their support inquiries.
B
When customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical support to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.
C
Outsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.
D
Great deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most commonplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be "private labelled" as well, so that assistance provided to your customers is transparent. In other words, your technical support operator should pick up the phone as you.
E
Outsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a "per-instance" basis will outsourcing customer support be an affordable proposition to a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations.
A reseller can actually reduce much capital expense by outsourcing customer support services.