题目内容

What does the speaker ask his staff to do?

A. Register all customers
B. Direct all complaints to a service agent
C. Answer all customer inquiries
D. File the complaints of customers regarding products

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What are the audiences needed to do?

A. Discard their old computers
B. Erase all files from their old computers
C. Update all their files
D. Copy their files

What is the subject of the seminars?

A. Controlling anger
B. Communication
C. Fair treatment of others
D. Techniques of debate

What does the speaker say about Margaritas?

A. It has lunch specials.
B. It offers home delivery.
C. It is not very expensive.
D. It offers catering.

How long will it take to complete the project?'

A. 5 days
B. 7 days
C. 10 days
D. 14 days

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