题目内容

Customer care should be a core element for the job of receptionist.

A. 对
B. 错

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In business-to-business trading, there usually are two methods of providing high level of customer care.

A. 对
B. 错

Key Performance Indicators can reflect how well you are responding to your customers' expectations.

A. 对
B. 错

Keeping existing customers costs more than attracting new business.

A. 对
B. 错

Your customers’ view of the overall service you provide will influence their loyalty much more than short-term rewards.

A. 对
B. 错

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