题目内容

CRM系统的实施步骤包括下面哪些？

A. 进行可行性评估
B. 建立推进CRM系统的领导机构，进行CRM战略规划
C. 分析客户需求，评估销售、服务过程，明确企业运用需求
D. 选择合适方案，投入资源进行开发，分段推进
E. 组织培训
F. 使用、培训、评估和改进

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