If you want to build good business relationships, all what you have to do is to satisfy the customers’ needs.
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There is a close connection between customer satisfaction and customer loyalty.
A. 对
B. 错
Philip Kotler is a specialist on international finance.
A. 对
B. 错
In the Lexus case, the customer’s favorite radio stations were set in the new car because the salesperson noted down his preference in the enquiry stage.
A. 对
B. 错
It is worthwhile for companies to make the extra effort to satisfy and delight their customers.
A. 对
B. 错