题目内容

顾客对某一服务的经验越多，对服务行业的服务水平就越了解，会不断把较高的服务水平转变成自己理想的服务期望，从而形成较高的顾客期望。

A. 对
B. 错

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Michael is answering a call from David. Listen to the conversation and match the people with the correct information.

Michael is discussing an inspection scheme with Monica, the Quality inspection manager. Listen to the conversation and choose the best answer to each question.Which inspection will be conducted first?

A. First Piece Inspection
B. Receiving Inspection
C. Batch Inspection
D. Sampling Inspection

According to Monica, which inspection is of great importance?

A. First Piece Inspection
B. Receiving Inpsection
C. Final Inspection
D. Sampling Inspection

How often will they carry out the sampling inspections?

A. Twice a week
B. At set intervals
C. At random
D. Every day