题目内容
A．A feeling as a fish out of water.B．A feeling that series of props have been knocked
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A．Because it makes us easy to bend down.B．Because the hands muscles are stronger.C．Bec
听力原文：W: Your train will be ready for hoarding in 20 minutes, sir. Breakfast will be offered in the dining car.
M: Good. I'll have just enough time to send a postcard before leaving.
Q: What does the man plan to do next？
(18)
听力原文：M: Who do you think will service people better？
W: Should be those people who appear friendly in a job interview.
M: Not necessarily, just as it's false to think that talkative people make better sales representatives than quieter, more thoughtful people.
W: But being friendly is very important to being a better service person.
M: You know in an employment interview, many people can be whomever they think you want for the job. Even if you've hired many, many people, you can be fooled. A true service personality is not something you can directly observe or quickly detect.
W: Then, who should be the people that you will hire？
M: Not all customer service jobs are the same. Someone at a discount store may share some characteristics with a man in a special service unit of a firm that constructs nuclear power plants. But people in both jobs will likely have distinct characteristics that make them ideally suited for one or the other position.
W: Then what kind of personality will be suited to a particular job？
M: Well, first you need to understand what the job truly requires.
W: How do you do that？
M: You analyze the job. Determine the fundamental skills it takes to perform. it well.
W: What are some of these skills？
M: Such skills include: analytic, creative, computational, interpersonal, project management, conflict resolution, negotiating, and time management.
W: You mean I can identify some skills？
M: Yes. If you assign yourself the task, you can probably identify many of the true skills that lie within a particular job.
W: What is the advantage of it？
M: When you match a job's skill characteristics to a person, you vastly increase the chances for a successful hire.
(20)
听力原文： Federal Express is a private airline service which expands the Postal Service in the United States. It is the only U. S. airline specializing in the transportation of small packages--35 kilos or less.
Federal Express links 130 major U. S. cities and 10,000 surrounding communities. An urgent package picked up in one part of the country this afternoon can be delivered to any other part of the country tomorrow morning. All of the Federal Express jets fly into the International Airport at Memphis, Tennessee, because it is located in the center of the United States.
The sorting facility for Federal Express is called "The Hub." Every night, from about 12 midnight to 3 a. m. , the packages are gathered and sorted into shipments for specific destinations. The main labor force is comprised of students working part-time.
Since Federal Express started business in 1971, it has flown millions of air kilometers without failure. In the space of one hour, 39 jets will take off to destinations all across the United States.
(33)
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