题目内容

产品（或服务)消费频率高、采购量大、客户利润率高、忠诚度相对较高的客户称为（)。

A. 忠诚客户
B. 满意客户
C. 普通客户
D. 大客户

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客户内部的一种角色——（)，不是决策者，不能下达决策令，但却可以影响决策者做出决策甚至可以改变决策。

A. 掌握财务者
B. 技术指导者
C. 守门人
D. 影响者

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