What is indicated in the letter？
A. Mr. Morrison wants to have a partial refund.
B. Kevin Smith"s language course was recorded 8 years ago.
C. The online course was paid in installments.
D. Mr. Morrison previously had a phone conversation with Mr. Parker.
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What is suggested about KTG Company？
A. It is a small company
B. It produces copying paper
C. It has more than one location
D. It receives favorable reviews from various magazines
Who is Oscar Green？
An executive of T-Mart
B. A coworker of Mr. Thomas
C. A marketing expert
D. A scientist
依据“给定资料2”，阐述划线句子“城市的水系就像城市的指纹”的意思。
(（1）准确、全面、有逻辑性；（2）不超过200字。)
When did Ms. Ross try to report the problem to the customer service department？
A. On January 10
B. On January 20
C. On January 24
D. On January 25
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