超星 - Ttelephone tips - 查题吧

填空题

There are twelve telephone tips. Choose the correct words from the list to fill in the blanks. Interrupt,pretend,clear,distraction,argue,schedule,polite,document,lengthy,hear,advance,misunderstand.1. Know the purpose of your call in ____.2. Make sure you have all the you’ll need before you dial.3. a specific time for calls.4. Get rid of all , turn off the radio, television, etc.5. Listen carefully and confirm that you have understood each point. Don’t _ you have understand when you haven’t.6. Let others speak and try to avoid ___.7. Speak slowly and _; try to avoid speaking with a strong accent.8. Don’t _! Whenever possible, use the optional choice method.9. Make sure you sound _ and agreeable.10. Make sure you call is brief. Try to avoid _ calls.11. Don’t try to be funny –you may be _.12. Smile while you are talking. Your listener can “_____” you smile.

简答题

Please rearrange the following sentence to make a dialogue.

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