Havinganalyzedthecomplaintsandthecurrenttrendsintourism,weofferthreesuggestionsas____.

A. follow
B. following
C. follows
D. followed

.Lettersofcomplaintshouldbewrittenwithcareandtact______toharmfuturebusinessrelationships.

A. in order
B.in not order
C. in order not
D. not in order

Damage______thegoodswascausedbyheavyrainduringtransit.

A. in
B.for
C. on
D. to

Afterunpackingthecasewefoundthegoodsdidnot______withtheoriginalsample.

A. agree
B. match
C.compare
D. measure

Asitonly________asmal1quantity，wehopeyouwillhavenodifficultyinsettlingthismatter.

A. involves
B. involving
C. has involved
D. may have involved

Ournextstepistotakelegalactionto ____ themoneydueus.

A. pay
B.take
C. return
D. collect

Youhavenot___ inanywaytoourrecentlettersaboutyourpastdueaccount.

A. respond
B.replied to
C.responded
D. answer

I’msurewecanworkouta________arrangementtohandletherepairofthesystem.

A. satisfied
B. satisfactory
C. satisfy
D. satisfying

Thetechnicalsupportengineersaretrainedtogiveefficientservice________whichyoucandepend.

A. by
B. on
C. with
D. at

returmrejectdisqualifyexpenseSinceitisagreedthatwehavetherightto(1) thegoodswhentheyare(2)attheportofdestination,weregrettoinformyouthatwehaveto(3) thegoodstoyouatyour(4) .