Thetechnicalsupportengineersaretrainedtogiveefficientservice________whichyoucandepend.
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returmrejectdisqualifyexpenseSinceitisagreedthatwehavetherightto(1) thegoodswhentheyare(2)attheportofdestination,weregrettoinformyouthatwehaveto(3) thegoodstoyouatyour(4) .
cancelreductionclaimYouwillagreethatanyirregularityofthisnaturecanbeagoodreasonfor(1)theorderunconditionallyor (2)areplacementofthegoodsatyourexpense.Ourcustomerssay,however,thattheywouldobligeusbyacceptingthesegoodsata(3)of10%ontheinvoiceamount.
Putthefollowingsentencesintotherightorderandmakeitacompleteclaim.a.ButbytheendofJune,themachinehasbrokendownfourtimes.Thebreakdownshaveledtothelossofmorethan10day’sproductiontimewhilewewaitedforyourlocalagent’smaintenance.b.Wehavebeenexpectingdeliveryofthesewingmachineforalmostonemonth.c.PleaseinformuswhenwecanexpectthedeliveryofareplacementforthemachineunderOrderPOCB365onJune2.d.Weboughtthismachineonthebasisofyourcompany’sreputationforqualityandservice.Webelievethatbothofuswillneitherexpectnorpermittheinterruptionscausedbyrepeatedbreakdowns.e.Themachineisnowoutoforderagain.Althoughitisstillonaone-yearwarranty,wereallydon’twanttohaveitrepairedagainandagain.Instead,wewantyoutoreplaceitwithanewone.f.Thanksforyourcooperation.
Fillintheblanksinthefollowingletterwiththegivenwordsandexpression.Changetheformifnecessary.compensationpackingconsignmentprofitmarginexaminationexpenseDearSirs:WerefertoourOrderCW5210for1,000dozentowels.Thegoodsweredelivered.On1)_____,wefoundthecartonswereindamagedcondition.Twenty-oneof100cartonsburstopenduetopoor2)______.Wehaverepackedthe3)_____innewcartons.The4)_____involvedamountsto$150.Asyouknow,the5)______onthisconsignmentistight.Therefore,wehavenochoicebuttoaskyoutomake6)_____tous.Youwillbeawarethatpoorlypackingwillleadtoafalseimpressionofthequalityofgoods.Wesuggestthat,infuture,youmakesurethatthegoodsareproperlypacked.Welookforwardtoyourcooperation.Yourssincerely,Steven