超星 - 小节测验：5.2

单选题

When does a complaint usually happen?

A. . at the beginning of the travel
B. during the travel
C. after the travel
D. All of them

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单选题

off-site complaints refer to complaints that tourists may make

A. face to face
B. in the tourist attractions
C. through phone calls or e-mails
D. to directors

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单选题

On-site complaints means _______.

A. 到点投诉
B. 现场投诉
C. 非现场投诉
D. . 景点投诉

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单选题

Which is not the reason for tourists to make complaints?（）

A. Complaints caused by tourists’ phycological state
B. Complaints caused by tourism quality
Complaints caused by improper service
D. . Complaints caused by external factors during the trip

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单选题

what is the general psychological state of the tourists when making complaints?

A. . Seeking ways to express their dissatisfaction
B. Seeking respect
C. Asking for compensation
D. All of them

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