填写A、B、C等序号即可Have you ever used email to apologize to a colleague? Delivered a 1_____________ to a subordinate（下属）with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for 2_____________ and productivity-and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that's best--- 3_____________ when the message to be delivered is bad or unwelcome news for the recipient? We've 4_____________ business communication consultants and etiquette（礼仪）experts to come up with the following guidelines for 5_____________ using the alternative ways of delivering difficult messages.First of all, choose how personal you want to be. A face-to-face communication is the most 6_____________. Other choices, in descending order of personalization, are a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most 7_____________ is email. Some of these may change order according to the 8_____________ situation or your own preferences; for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you've got to deliver? "My 9 _____________ concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. "So when I apologize, usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally 10_____________."A）avoidB）convenienceC）effectivelyD）escapeE）intimateF）particularlyG）primaryH）promptI）rewardJ）silentK）specificL）surveyedM）unfriendlyN）warningO）witnessed