Office （1） is the application of computer and communications technology toimprove the productivity of clerical and managerial （2） workers. The major functionalcomponents of an office automation （3） include text processing, electronic mail, （4）storage and retrieval, personal assistance features, and （5） management. These may beimplemented on various types of （6） and usually include a video display （7）, inputdevices, and a hard-copy output device for“letter-quality”printing, etc.Initially, systems sold by （8） manufacturers were aimed at clerical and secretarialpersonnel. These were mainly developedto do （9）processingand record processing(maintenance of small sequential files, such as names and addresses, which are ultimately sortedand merged into （10）.