超星 - 1.20.6 客户支持 - 测验 - 查题吧

多选题

以下哪两个帮助来源通常提供故障排除的专业知识？(选择两个。) Which two of the following sources of help typically provide troubleshooting expertise? (Choose two.)

A. 文档 documentation
B. 常见问题 FAQs
C. 互联网搜索 internet searches
D. 同事 colleagues
E. 家庭成员 family members

判断题

真或假？问题解决后，你不需要采取进一步行动。 True or false? After a problem is resolved, there is no further action you need to take.

A. 对
B. 错

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