默认题库 - CCNP(642-162)

单选题

What is the default filename for the component trace file?（）

A. CiscoMIVlog
B. CiscoMADlog
CiscoMEDlog
D. CiscoMCVlog

多选题

Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）

A. CRS Node Manager
B. CRS Engine
Cisco Recording
D. CRS Application Editor
E. Cisco Monitoring
F. CRS Repository Datastore, CRS Historical Datastore, CRS Config Datastore, CRS Agent Datastore

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单选题

What level of control does a subflow have on the overall contact?（）

A. The subflow cannot call additional or "nested" subflows.
B. The subflow cannot transfer the contact to another resource.
C. The subflow has full contact control and can perform any action that the parent flow can perform.

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单选题

What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）

A. 10 seconds
B. 30 seconds
C. 45 seconds
D. 60 second

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多选题

Which three server types are supported for the installation of Cisco CRS?（）

A. Cisco MCS 78xx servers
B. Dell PowerEdge servers
C. HP DL Cisco certified servers
D. Acer Altos servers
E. IBM xSeries Cisco certified servers
F. Apple server

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单选题

Which Cisco CRS 4.0 server configuration task enables the Cisco CRS server to fail over to a secondary Cisco Unified CallManager when the primary Cisco Unified CallManager fails?（）

A. The LDAP directory must have a secondary profile configured.
B. No special configuration is required. Cisco Unified CallManager maintains the failover.
C. The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address.
D. There must be a second JTAPI user configured with an alternate range of CTI ports.

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单选题

Which is a valid Cisco CRS 4.0 deployment scenario? （）

A. redundant Cisco CRS Engines and a simplex database server
B. redundant Cisco CRS Engines with five simplex VoIP monitoring servers
C. redundant Cisco CRS Engines and databases running on two different nodes outside of the Cisco CRS cluster
D. redundant Cisco CRS Engines and databases with two VoIP monitoring servers and three recording server

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多选题

Which two are features of IPCC Express Enhanced?（）

A. IVR Port Recording
B. HTTP Triggers
C. Supervisory Silent Monitoring
D. sending e-mails
E. Database Integration
F. keystroke macros&e

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单选题

What is the typical number of trunks in a Call Center?（）

A. equal to half the number of IVR ports
B. greater than the number of IVR ports plus the number of agent phones
C. less than or equal to the number of IVR ports plus the number of agent phones
D. twice the number of IVR ports plus the number of agent phones&e

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单选题

When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed? （）

A. Timeout
B. SQL Error
C. Successful
D. Connection Not Available &e

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