默认题库 - CCNP(642-162)

单选题

When would the Cisco Supervisor Desktop fail to show an agent that is logged in? （）

A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.&e

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单选题

What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）

A. 15
B. 20
C. 25
D. 30
E. 40
F. 50&e

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单选题

If an existing script is uploaded to the CRS, what does it ask?（）

A. Do you want to debug the script?
B. Do you want to refresh the script?
C. Do you want to save the application?
Do you want to return to Script Management?&e

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多选题

Which three Cisco CRS 4.0 components must be active on a Call Recording expansion server?（）

A. Cisco CRS Repository Datastore, Cisco CRS Historical Datastore, Cisco CRS Config Datastore, CiscoCRS Agent Datastore
B. Cisco Recording
Cisco CRS Engine
D. Cisco Monitoring
E. Cisco CRS Node Manager
F. Historical Reporting client&e

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单选题

Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）

A. supervisory recording
B. WrapUp timer
C. sending e-mails
D. keystroke macros
E. text chat &e

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单选题

What does it mean for a variable in the Application Editor to be defined as a parameter?（）

A. The variable can be used to pass data to and from subflows.
B. The value for that variable can be supplied via Application Configuration in Application Administration.
C. The value for that variable is defined by the calling application.
D. The variable can be used in conditional steps.
E. The variable can be used to pass data to and from VoiceXML applications.

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单选题

Which of the following step libraries is included in the license for IPCC Express Standard? （）

A. ICM steps
B. e-mail steps
C. media steps
D. database ste

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单选题

Which step would you use to get information about the number of contacts currently in queue?（）

A. Get Contact Info
B. Get Session Info
C. Get Call Contact Info
D. Get Reporting Statistics&e

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单选题

What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）

A. orders for coresident deployments
B. orders for adding more seats
C. orders for upgrading from standard
D. orders with less than five seats
E. all orders require using the IPCC Express Configuration and Ordering Tool&e

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单选题

In IPCC Express 4.0, where is product licensing stored, and how can configured licenses be viewed?（）

A. stored in local files, viewed in CRS License Update Utility
B. stored in LDAP, viewed in CRS Application Administration
C. stored in local files, viewed in CRS Application Administration
D. stored in LDAP, viewed in CRS License Update Utility &e

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