超星 - 2021年12月A级Listening Section D - 查题吧

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This section is to test your ability to comprehend short passages. You will hear a recorded passage. After that you will hear five questions. Both the passage and the questions will be read two times. When you hear a question, you should complete the answer to it with a word or a short phrase (in no more than 3 words). The questions and incomplete answers are printed in your test paper. You should write your answers on the Answer Sheet correspondingly. Now listen to the passage.16. What is the first thing the speaker tells the team members? There is a in their project team. 17. Who will replace Jane Johnson to contact their customers? _. 18. Why will the staff car park be closed next month? For work. 19. How far away is the local community car park from their building? Only a walk from their building. 20. How can they pay in the canteen next month? They can pay directly with _______.

填空题

What should you do when a guest make a complaint? First, take your time and listen with 【1】. After the guest expresses his complaint, you can 【2】to show you are listening to him and reply in a way like "I understand your problem." or "Thanks a lot for bringing up the matter to us." This will give the guest the 【3】that you are supporting him. If you are the person to solve the problem, then【4】to solve it. If you cannot handle it, then 【5】 the right person who can solve it.

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