With several hundred years of history behind it, the APL Bank has few problems in convincing businesses that it is a reputable and secure 1 of a range of banking services. Now, it is demonstrating to business customers that it is flexible and responsive enough to 2 their changing needs in the 21st century.Based in London, APL offers banking services to businesses throughout the UK via its branch 3. Most customer service provision is 4 out by personal account managers based in local branches, together with 5 staff at company headquarters.An important 6 for APL has been to make it easy for customers to 7 business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the “account contact” and 8 with the customer during the manager’s 9. In addition, for those who want 10 10 to their bank at any time of day or night there is now a 24-hour phone-based service.