题目内容

《物业管理条例》调整和规范的范围仅限于()所进行的物业管理服务活动。

A. 物业服务的范围
B. 物业服务的行为准则
C. 业主选聘物业服务企业
D. 业主享有的权利

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根据《普通住宅小区物业管理服务等级标准(试行)》,一级服务标准的基本要求是()。

A. 公示16小时服务电话
B. 每年至少1次征询业主对物业服务的意见,满意率70%以上
C. 服务与被服务双方签订规范的物业服务合同
D. 急修1小时内、其他报修按双方约定时间到达现场

Directions: There are 20 blanks in the following passage. For each blank there are four choices marked A), B), C) and D). You should choose the ONE that best fits into the passage. Then mark the corresponding letter on Answer Sheet 2 with a single line through the centre.
Because conflicts and disagreements are part of all close relationships, couples need to learn strategies for managing conflict in a healthy and constructive way. Some couples just (67) and deny the presence of any conflict in a relationship. (68) , denying the existence of conflict results in couples (69) to solve their problems at early (70) , which can then lead to even greater problems later (71) . Not surprisingly, expressing anger and disagreement leads to lower marital (婚姻的) satisfaction at the beginning. However, this pattern of behavior. (72) increases in martial satisfaction over time. Research suggests that working (73) conflicts is an important predictor of marital satisfaction.
So, what can you do to manage conflict in your own relationships? First, try to understand the other person's point of view (74) put yourself in his or her place. People who are (75) to what their partner thinks and feels (76) greater relationship satisfaction. For example, researchers found that among people in dating relationships (77) marriages, those who can adopt their partner's perspective shows more positive (78) , more relationship-enhancing attributes, and more constructive responses (79) conflict.
Second, because conflict and disagreements are an (80) . part of close relationships, people need to be able to apologize to their partner for wrongdoings and (81) forgiveness from their partner for their own acts. Apologies minimize conflicts, lead to forgiveness, and serve to restore relationship closeness. In line (82) this view, spouses who are more forgiving show higher marital (83) over time. Interestingly, apologizing can even have (84) health benefits. For example, when people reflect on hurtful (85) and grudges (怨恨), they show negative physiological (生理的) effects, including (86) heart rate and blood pressure, compared to when they reflect on sympathetic perspective-taking and forgiving.
67.

A. resolve
B. regret
C. abandon
D. avoid

下列事项中,由业主共同决定的是()。

A. 保管物业管理档案资料
B. 制定和修改管理规约
C. 确定物业服务企业的管理方式
D. 起草业主大会议事规则修订文本

《物业管理条例》规定,是否选聘物业服务企业来对物业实施管理,是()的权利。

A. 开发单位
B. 施工单位
C. 最终用户
D. 业主

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