A buffer must do all of the following EXCEPT:
A. Put the audience in a good frame of mind
B. Not imply a positive answer
C. Give the bad news
D. Provide a natural transition to the body of the letter
查看答案
In which of the following negative situations would it NOT be appropriate to send an e-mail message to one of your colleagues?
A. You have to tell her that you will be late to the meeting she’s called for tomorrow because of another meeting
B. You are extremely angry because of a message she has just sent you and you want to tell her how wrong she is
C. You have found you made an error when you gave her some sales projections this morning
D. You have just found out that the firm has lost a client for whom you have both been preparing materials
When writing a negative e-mail message, you should do all of the following EXCEPT:
A. Use a friendly, conversational tone
B. Keep the message short
C. Use the e-mail to fire someone
D. Edit and proofread your message carefully
In business documents, apologize only when you are at fault
A. 对
B. 错
A clear and convincing reason prepares the audience for the refusal, resulting in audiences who find it easier to accept the negative message.
A. 对
B. 错
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