In a modern hotel of high-tech society, ______is the most important.
A. computerization
B. human contact
C. the human response to the computer
D. increased automation
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Service industry occupied ________of the US economy in the year 2000.
A. lower than 60%
B. higher than 60%
C. as much as 60%
D. not mentioned.
Customer service of the future mainly depends on
A. hotel’s policy
B. automation system
C. quality control
D. people
In people’s opinion, the credit cards in the future will
A. be used as substitutes for cash and checks by both individuals and businesses
B. no longer be used by either individuals or businesses
C. finally be replaced by cash and checks
D. be only used with a person’s social security number
The man who can apply for a credit card should
A. have opened accounts in banks
B. have a highly-paid job
C. have a steady income and a good work record
D. have enough money in one bank
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