听力原文：A team can look like a single unit from the outside, but be chaos within, with nobody really understanding what's going on. Or, as often happens, they have conflicting ideas of what they're trying to achieve. It can help to avoid such problems if you build in an education phase at the start - make sure everyone is fully inducted by teaching them the skills they'll need for the project. It'll make life easier - or bearable, at least.
(22)