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修建性详细规划的工作成果不包括以下()项。
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听力原文：M: Why？ Jenny？ You look unhappy.
F: I lost my temper at an old man just now, and I feel terrible.
M: Oh, you shouldn't have done that. But why did you lose your temper？
F: Lack of patience. He was counting out the coins, one by one, with his fumbling fingers. I was filled with exasperation at the checkout point. Finally, I said to him: can' t you count faster？ Not everyone has as much time as you ! he flushed. Suddenly I realized just how cruel I had been. Because I, too, could become dependent on the kindness of strangers one day when I get as old.
M: Did you say sorry to him？
F: Yes. But I just wonder, how I can become more patient. You know, when you are impatient, you are apt to be rude. And such behavior. is counter-productive, making people angry or stubborn or uncooperative.
M: Yes, I sometimes act impatiently, honking my horn the moment the light changed, speaking sharply to someone slow to understand. We really should learn various approaches for calming ourselves in stressful situations. I have even found some books to help me. There is some useful advice.
F: Can you tell me something about what you have read in those books？
M: Well, one of the books says that we should allow for marginal error.
F: What does that mean？
M: that means it is better to provide a margin for error Impatient people don't like to waste time, so they cut things too closely, For example, if you are going for an appointment, you should plan for delays.
F: Well...
Why was Jenny unhappy at the beginning of the conversation？
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