&8226;You will hear five short recordings. Each speaker is saying what a manager must do to achieve success.
&8226;For each recording, decide which is the most important action for that speaker.
&8226;Write one letter (A-H) next to the number of the recording.
&8226;Do not use any letter more than once.
&8226;After you have listened once, replay each recording.

A. sort out staff disagreements
B. delegate tasks fairly
C. obtain all the facts
D. develop a range of strategies
E. establish clear goals
F. carry out regular planning
G. clarify all job descriptions
H. act immediately