How many speakers are there in the conversation? Tick the correct number.
A. 3
B. 4
C. 5
D. 6
Who are they? Tick their names or jobs.
A. Bill Anderson
Bill Henderson
C. Receptionist
D. Secretary
E. Sylvia Perez
F. Sylvia Perexd. Peter Henderson h. Peter Anderson
What’s the misunderstanding between the receptionist and the caller? Fill in the blanks.The receptionist mistook Dr. ____for Mr. ____, thus put the caller through the____.