When making a complaint, one can_______（）
A. consult someone he/she trusts about the issue
B. put the complaint in writing
C. include more personal opinions than facts
D. start by stating what you are complaining about
查看答案
What would be the other possible factor that cause cultural misunderstanding in a conversation besides cultural-loaded words（）
A. content
B. what to say
C. ways of listening
D. other words
Cultural differences on directness and indirectness can be found except（）
A. preference expressing
B. gift receiving
C. comment making
D. suggestion offering
One should mostly include_______ when making a complaint（）
A. facts
B. personal opinions
C. personal feelings
D. attitudes
Which is an example of dissatisfaction（）
A. I was very pleased with my English scores
B. I couldn’t agree with you more
C. Jacob put very little effort is his presentation
D. Travelling in South East Asia appeals to me at the moment
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