A: Something so irritating happened recently with a delivery that I’d ordered. I certainly won’t be using the supplier again.B: 1 ?A: Well, I work from home as a translator for a leading bank. My printer had broken, and I needed a new one urgently. The person who took my order was extremely friendly and promised it would be there the next day.B: OK.A: Mm-hm. It didn’t arrive, and I had waited in all day to receive it! When I phoned the supplier, I got the same friendly, helpful treatment again – they were very sorry, it would definitely be there the following day. But they 2. This went on for the rest of the week.B: 3!A: I was very put out indeed. It was all talk and no action.