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We need to recognise that there is indeed a crisis, so crisis identification is a is an important, first part of what takes place during the crisis.
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People need think about the actual problem itself, but also the indirect challenges that come about through a crisis.
When resolving the crisis, and obviously very important here is figuring out what the cause is, and causes usually do not come from within the organisation.
Indeed they could all come from outside the organisation, they could be a problem from a supplier, some material that came into the organisation that is problematic.
One consideration during the crisis is containment. Clearly you want to try and contain the crisis as, as best as possible.
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