Computers enable enormous quantities of information to be stored, retrieved, and transmitted at great speed on a scale not possible before. 2. This is all very well, but it has serious implications for data security and personal privacy because computers are inherently insecure. The recent activities of hackers and data thieves in the United States, Germany, and Britain have shown how all-too-easy it still is to break into even the most sophisticated financial and military systems. The list of scams perpetrated by the new breed of high-tech criminals, ranging from fraud in airline-ticket reservations to the reprogramming of the chips inside mobile phones, is growing daily.
Computers systems are often incredibly complex--so complex, in fact, that they are not always understood even by their creators (although few are willing to admit it). This often makes them completely unmanageable. Unmanageable complexity, can result in massive foul-ups or spectacular budget "runaways." For example, Jeffrey Rothfeder in Business Week reports that Bank of America in 1988 had to abandon a $20-million computer system after spending five years and a further $60 million trying to make it work. Allstate Insurance saw the cost of its new system rise from $8 million to a staggering $100 million and estimated completion was delayed from 1987 to 1993. Moreover, the problem seems to be getting worse: in 1988 the American Arbitration Association took on 190 computer disputes, most of which involved defective systems. The claims totaled $200 million--up from only $31 million in 1984.
3. Complexity can also result in disaster: no computer is 100 percent guaranteed because it is virtually impossible to anticipate all sorts of critical applications, such as saving lives, flying aircraft, running nuclear power stations, transferring vast sums of money, and controlling missile systems--sometimes with tragic consequences. For example, between 1982 and 1987, some twenty-two servicemen died in five separate crashes of the United States Air Force's sophisticated Blackhawk helicopter before the problem was traced to its computer-based "fly-by-wire" system. At least two people died after receiving overdoses of radiation emitted by the computerized Therac 25 X-ray machines, and there are many other examples of fatal computer-based foul-ups.
Popular areas for less life-threatening computer malfunctions include telephone billing and telephone switching software, and bank-teller machines, electronic funds-transfer systems, and motor-vehicle license data bases. Although computers have often taken the "blame" on these occasions, the ultimate cause of failure in most cases is, in fact, human error.
Every new technology creates new problems as well as new benefits for society, and computers are no exception. 4. But digital computers have rendered society especially vulnerable to hardware and software malfunctions. Sometimes industrial robots go crazy, while heart pacemakers and automatic garage door openers are rendered useless by electromagnetic radiation or "electronic smog" emitted from point-of-sale terminals, personal computers, and video games. Automated teller machines (ATMs) and pumps at gas stations are closed down because of unforeseen software snafus.
The cost of all this downtime is huge. 5. For example, it has