Questions 31-36
Complete the summary below. Choose ONE word from Reading Passage 3 for each answer.
Write your answers in boxes 31-36 on your answer sheet.
This experiment involved an organisation comprising four divisions, which were divided into two programmes: the hierarchically controlled programme and the participative programme. For a period of one year a different method of 【31】______ was used in each programme. Throughout this time 【32】______ was calculated on a weekly basis. During the course of the experiment the following changes were made in an attempt to improve performance.
In the participative programme:
—— supervision of all workers was 【33】______
—— supervisory staff were given training in 【34】______
In the hierarchically controlled programme:
—— supervision of all workers was increased.
—— work groups were found to be 【35】______ by 30%.
—— the work force was 【36】______ by 25%.
【31】