Producers often shift some functions to intermediaries. Which of the following is the most significant benefit of doing this?
A. It increases customer loyalty.
B. It provides the producer with greater control over operations.
C. It reduces the amount of direct customer interaction.
D. It lowers the producer's costs and prices.
Which of the following is the most accurate description of a value network?
A. a system of organizations and resources involved in moving a product from supplier to customer
B. a system of partnerships and alliances that a firm creates to source, augment, and deliver its offerings
C. a network that allows an organization to take the finished products to the end-users
D. a communication network that allows an organization to transfer information to end-customers