[音频]12.[音频]A)He wants to change his job assignment.B)He is unhappy with his department manager.C)He thinks he deserves extra pay for overtime.D)He is often singled out for criticism by his boss.13.[音频]A)His workload was much too heavy.B)His immediate boss did not trust him.C)His colleagues often refused to cooperate.D)His salary was too low for his responsibility.14.[音频]A)He never knows how to refuse.B)He is always ready to help others.C)His boss has a lot of trust in him.D)His boss has no sense of fairness.15.[音频]A)Put all his complaints in writing.B)Wait and see what happens next.C)Learn to say no when necessary.D)Talk to his boss in person first.