Which of the followingstatementsis NOT true about misunderstandings?
A. They can be as harmless as showing up for an appointment a half-hour early.
B. They often occur because the listener had understood what thespeaker meant when the speaker intended a completely different meaning.
C. They are like destroying abrokenrelationshipor as a divorce, even a matter of life and death.
D. They can be as inconvenient as waiting in the rain for two hours for someone who never shows up.
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We can learn from Susan’s story that __________.
A. Her psychology professor didn’t like her, and intended to insult her.
B. She always asked questions during psychology lectures, so her psychology professor was unhappy, implying that her question was foolish.
C. Her speech communications professor encouraged her to ask the psychology professor about his real / intendedmeaning.
D. There is nothing that can be done to avoid miscommunication if listeners misunderstand what was said.
Which of the following suggestionsis NOT helpful for Susan to solve the dilemma?
A. To understand the professor’s real intention by communicating with him.
B. To make sense of the professor’s words that she is not sure of.
C. To let the professor know her feelings and request an apology.
D. To double-check if she had interpretedthe message of the professor appropriately.
What’s Peggy’s actual intention when she replied to Anne: “I’m sure glad you didn’t know what was in the box”?
A. She meant that Anne was untrustworthy and regretted having requested the delivery service to leave the parcel with her.
B. She wanted to express that if Anne had known there were diamond earrings in the box, she might have been unwilling to beresponsiblefor such a valuable package.
C. She thought Anne was dishonest and would have stolen the package if she had known it was valuable.
D. Sheintendedto offend Anne, for she was sure Anne would have stolen the package if she had known it was valuable.
What should you do if you are upset or confused about somebody’s message?
A. Jump to a conclusion and blame your misunderstandings on speakers without first finding out theiractualintention.
B. Ignore it or say it doesn’t make any sense.
C. Feel offended but do nothing to clarify.
D. Ask directly that you’re not sure what he/she meant and askhim/herto explain.
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