investigate, quantity, discount, negligence, replements, discrepancy, packing list, unsaleable, inferior, penalty clause, up to standard
Complaints are often received by companies who ship consignments overseas. These complaints are sometimes about the【26】of goods received. Perhaps not enough goods were sent, perhaps too many. And sometimes it is a complaint that the wrong goods were sent.
Often there are complaints about【27】packing, which can cause damage to the goods. Sometimes the complaint is about inferior quality. Buyers in this case often complain that the goods are not【28】There may be a【29】between the description of the goods in the brochure and the goods which actually arrived.
A complaint may be about a delay in shipment, although companies often have a【30】in their contract to protect them against loss from delay.
Complaints about damage are usually the business of insurance companies, but if the damage is caused by the【31】of the packers, then the insurance companies will not accept responsibility.
When there is a complaint that the wrong goods were sent, or too many, or too few, then it is always necessary to check the【32】for the cases, as well as the invoice. Then the agent must【33】what happened. The goods may still be in the port of unloading.
Bad, inferior or inadequate packing may cause damage to goods in transit. The buyers may accept damaged goods if the supplier offers a【34】, but if the goods arc badly damaged they may be【35】, and in this case the buyer will demand replacements.
(11)
For those of you travelling from abroad I should also point out that the Society is not in a position to help with any charges for excess baggage. The standard allowance as you know is twenty kilos and if you have bought books, gifts or whatever to take home with you, any additional costs are your responsibility.
You will be pleased to learn that the fees for the Industrial Relations course have stayed the same as last year-so that's. Unfortunately, though, the fees for the Management Today course have not yet been finalized; they will vary from last year but you might like to know that they will be approximately somewhere in the region of £500. I'm sure it won't have escaped your attention that we failed to print the length of each course. The Industrial Relations course is a twelve-week course as is Management Today-both three months as usual.
The two charges listed under the Training Officers' course apply to members of the Society and these who axe eligible for awards or scholarships. The lower figure applies to overseas applicants who would be anable to attend our courses without these grants as it's important that we continue to attract participants from abroad.
And finally, the Training Officers' course lasts only ten weeks this year as it has been reduced in response to last year's suggestions for a slightly shorter courser
Thank you, I do hope that...
?You will hear the chairperson of the Technological Society making an announcement at the end of a meeting.
?As you listen, fill in the information for question 1 - 12, complete the notes using up to three words or a number.
?After you have listened once, replay the recording.
The Technological Society
International Department
Course dates, fees and other expenses
Location: 1______ Brimston Square
Fee includes: 2 ______
Extra costs: 3 ______
4 ______
Overseas participants many incur extra costs
For 5. ______
Industrial 6. ______course Management Today Course
Cost: 7. ______Cost: 8. ______
Length of courses: 9. ______
10. ______Officer's course
Cost: £1,160 for Society members
£ 860 for 11. ______
Length of course 12. ______