听力原文：M: I need to get a copy of my birth certificate.
W: Sorry. But we can only accept requests by mail now.
Q: What does the woman imply？
Now you'll hear two long conversations.
(19)
A. The office will mail the man's birth certificate.
B. The office will not give out birth certificates any more.
C. The man is not qualified to get birth certificate.
D. The man will have to apply for his birth certificate in writing.
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