听力原文：M: Gold Express. Jim Davenport.
W: Morning. This is Anna Marsh from Business Review. You said you'd give me some information for the article I'm doing on delivery companies.
M: Ah, yes.
W: So, when did “Gold Express” start doing business？
M: Well, it had been in business for 10 years when I joined it in 1986, so that means it was set up in 1976.
W: I see. And what's your annual turnover？
M: ￡118 million last year—that's ￡12 million more than the year before.
W: That's fantastic.
M: Most similar companies have only grown by 8 to 9 percent in the last 5 years, but our business has grown by 54 percent in that time. I think that's due to our MD, Peter Mackintosh.
That's spelled M-A-C-K-I-N-T-O-S-H. He's done a great job.
W: What ideas has he brought to the company？
M: Well, first a very positive attitude to customer opinion. We have 120,000 customers, and we send questionnaires to 4,000 of those every 8 weeks.
W: That must be very useful for you.
M: And we encourage all our staff—there are 7,500 now, because we've taken on another 450 this year-to give opinions too.
Last month 76 percent of staff said they were “totally satisfied” with their work here—that's 10percent more than last time!
W： That's great, thanks.
&8226;Look at the notes below.
&8226;Some information is missing.
&8226;You will hear an interview between Anna Marsh, who works for a business magazine, and Jim Davenport, who works in the publicity department of a company, Gold Express.
&8226;For each question (9-15), fill in the missing information in the numbered space using a word, numbers, or letters.
&8226;After you have listened once, replay the recording.
Interview notes
Company: GOLD EXPRESS
Started in: (9) ______
Most recent turnover: (10) ______
Growth over 5 years: (11) ______ %
Managing Director: Peter (12) ______
Total number of customers: (13) ______
Number of employees: (14) ______
Recent staff questionnaire showed: (15) ______ % enjoyed their work.
(9)